Customer success is the difference between a customer who renews and one who quietly churns. This course covers the full lifecycle, from the first onboarding call to the renewal conversation, with templates you can adapt for your own team.
What you will learn
- Design an onboarding plan with a clear first win
- Build a simple customer health score from data you already have
- Run quarterly business reviews customers value
- Handle renewal and expansion conversations with confidence
Includes a practical assignment
You will map the journey of a real (or realistic) customer and get feedback from your instructor. Team plans include progress reporting for team leaders.
Course Information
Course Instructor
FEATURED
Lifetime access
$1.00
One payment, lifetime access, certificate included.
Team (10 seats)
$10.00
Seats:
10
Ten seats at $179 per seat, with team progress reporting.
Team (choose seats)
$5.00
Choose 5 to 100 seats at $199 per seat.
The Customer Lifecycle
Onboarding and the first win
Mapping the customer journey
Keeping Customers Healthy
Building a customer health score
Quarterly business reviews that matter
Renewals and expansion
Customer Success Check
